Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original accessories, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, contact us at sales@gizmoo.com.au. Once approved, please send your product with its original accessories and packaging to:

gizmoo Returns
402 Bridge Road
Richmond VIC 3121
Australia

Items sent back to us without first requesting a return will not be accepted.

The cost and responsibility of sending a return lies with the sender.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Exceptions / non-returnable items
We cannot accept returns on items damaged by misuse, gift cards, or items not in resaleable condition. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at sales@gizmoo.com.au.